Access Associate - Heart and Vascular Center - #1868044

UVA Medical Center


Date: 17/10/2021
City: Charlottesville, VA
Contract type: Full time
UVA Medical Center
This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient/family in keeping them updated on various aspects of their visit

  • Demonstrates exceptional customer service both for in-person and telephone activities
  • Schedules and coordinates appointments with the correct provider using all appropriate information
  • Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines
  • Performs verification functions
  • Performs visit document activities accurately and timely
  • Demonstrates engagement in the work team and goals of the unit
  • In addition to the above job responsibilities, other duties may be assigned

Position Compensation Range:

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent

Experience: No experience required

Licensure: None required

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.


COVID Vaccination Requirement

The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19

If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination

If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates

NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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